Junior Customer Success Manager

As part of our growth, we're looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.

Responsibilities

• Develop and nurture a portfolio of clients
• Be a real growth driver through upselling
• Prevent and minimise churn
• Maintain a high NPS
• Develop strong relationships with users and decision makers on a daily basis
• Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
• Handle contracts renewal
• Conduct business review
• Gather customer testimonial & feedback in an intelligent way

Qualifications

• 2 years of higher education
• Successful experience in CSM in at least one SaaS company
• Excellent level of English and French (Spanish or German is an advantage)
• You are very ambitious and curious
• You like take iniatives and improves the processes
• You have very good oral and written communication skills
• Knowledge of Adtech or a legal background is a plus

Recruitment process

1. HR screen with our Talent Acquisition Manager (15min)
2. ITW with one of our lead CSM or CS Director(45 min)
3. Case study with the hiring manager & one CSM (30-45 min)
4. Last itw with our CS Director (20-30 min)

Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.