Founding Success/Support Leader

Founding Success/Support Leader

As the founding success leader, you will be responsible to build and establish all customer-oriented processes in WeLoveNoCode. We’re building a team from the ground up that will require a “whatever it takes” attitude, a high sense of urgency, and a passion for serving others.

This role will require you making sure we’re responding customers on time, receiving revenue from customers and building the process of interaction with experts.

You will be working directly with Nik, the founder of WeLoveNoCode. Nik is a Thiel Fellow and was recently recognized as one of Forbes' 30 under 30.

Responsibilities

• Own and manage revenue collecting function from existing customers
• Build and scale Customer Success/Support departments for customers
• Build Success/support department for WLNC experts (talent)
• Share insights with the product team to shape our product roadmap
• Launch new initiatives and departments
• Come up with all crazy ideas to drive 10x growth

What We Value

• 2+ years of success experience, preferably at a talent marketplace
• Experience in Airtable/Zapier/Integromat is a huge bonus
• The ability to proactively engage existing clients through email and phone
• A high sense of urgency that can adapt and pivot in every conversation
• A team-player attitude with a desire to improve internal processes beyond your day-to-day tasks
• A desire to grow
• You’re highly organized; you’re comfortable managing many workstreams; you ensure that work is done on time.
• Data-driven; strong data analytics skills

What do we offer?

• Competitive Market Salary
• Huge portion of equity (really huge, almost like a founder)
• Relocation to Palo Alto, US
• Flexible hours - work whenever you feel comfortable. No 9-5 mentality
• Ability to achieve remarkable results and grow with us

Who you are

Interested in this role or have questions? Reach out to nikita.shevchenko@welovenocode.com (I review each application personally) and share your thoughts! No need to send your CV, just specify why you think it’s a fit! (I review each application personally)

Perks / Additional

• Have someone to recommend? We pay $15k in stocks for a successful recommendation