Business Account Manager (FinteqHub)

Overview

SOFTSWISS continues to grow its FinTech direction and is looking for a Business Account Manager to join the FinteqHub team.

We are looking for a client-oriented and commercially minded professional who is comfortable working with payment products, data, and long-term partnerships, and who shares our culture and values.

About Product

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform

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Purpose of the role

In this role, you will be responsible for managing and developing relationships with FinteqHub clients, ensuring stable payment performance and sustainable business growth.

You will act as a trusted partner for merchants, combining account management expertise, deep understanding of payment infrastructure, and data-driven insights to support clients throughout their lifecycle and help them scale across markets, payment methods, and products.

Key responsibilities

• Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution.
• Support clients’ life cycle: monitor payment stability and help optimize processes and key performance indicators.
• Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance.
• Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions.
• Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products.
• Collaborate with internal teams to resolve client needs and improve the overall service.
• Track trends and changes in the payment industry and use this knowledge to advise clients.
• Maintain client documentation and reporting, and track account status and action items.

Required Experience

• 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring.
• Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles.
• Strong communication and presentation skills; ability to work with multiple stakeholders.
• Analytical mindset and experience working with payment statistics and performance metrics.
• Ability to manage multiple clients in a fast-paced environment.
• Proactive, results-driven, with a high standard of customer service.
• English language C1-C2.

Nice to have

• Experience with international clients and cross-border payments.
• Experience with CRM systems and analytics tools.
• Additional foreign languages.

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events