Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.
What you will be doing:
- Managing clients on all levels: technical, business, and product and help them succeed in their goals.
- Managing and growing relationship with Key Client (stakeholders).
- Identifying opportunities and potential challenges.
- Providing clients with training and webinars.
- Introducing clients to the new features and handling new feature releases.
- Providing client feedback internally.
- Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.
About you:
- Advanced Spanish and English.
- Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres.
- Basic understanding of KYC will be a big plus.
- Proficiency in Google Sheets / MS Excel.
- Strong analytical skills and proactive approach.
What We Offer:
- Competitive compensation in compliance with your professional expertise
- Working with a product that matters. Our technology helps to protect millions of users and many online services worldwide.
- International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
- Remote first company – work from anywhere in the world.
- Paid vacation and sick leave.
Ready to apply for this role?
Apply Now →
