Customer Success Manager (FunnelFox, Turkey)

What you will do

• Customer onboarding. After handoff from Sales, you’ll guide new clients through integration, help them build their first funnel, and get their campaigns live.
• Act as a strategic advisor. Consult clients on funnel optimization and offer guidance on UA, analytics, and campaign performance.
• Drive performance. Track key client metrics, check in regularly, and proactively identify opportunities for improvement and growth.
• Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team. Follow up to ensure critical issues are delivered.
• Build trust. Create strong relationships with clients and be their go-to person for everything Onifox.
• Know the product inside and out. You’ll be expected to answer detailed product questions and assist with complex use cases.

About you

• You have proven experience in Customer Success at SaaS companies, ideally in the mobile industry.
• You possess solid knowledge of mobile analytics and UA: you understand the basics of Amplitude, Facebook Ads, creative testing, and acquisition metrics.
• You’re fluent in English written and spoken (B2+ or higher).
• You’re independent and proactive — we don’t micromanage, so you should be comfortable owning your work and driving outcomes.
• You’re a team player with a positive attitude — just good communication and collaboration.
• You live in Istanbul.

Nice to have

• Experience building or analyzing funnel performance.
• Familiarity with support/CRM tools.
• Understanding of mobile monetization and growth strategies.

Tech stack

• Amplitude (mobile analytics)
• Facebook Ads
• Creative testing
• Acquisition metrics

What’s in it for you

• Join a growing product with huge potential. We’re building something big, and you’ll have a key role in that journey.
• Global travel for conferences. Represent FunnelFox, meet clients, and learn from industry leaders.
• Strong product with industry-best metrics. FunnelFox is among the top 5% fastest-growing SaaS companies.
• Career growth. Own critical areas, build a team and grow with us.
• Direct communication and ownership. No bureaucracy, no politics – just impact.
• Flexible remote work. Join us from anywhere, and deliver impressive results. We work as individual contractors (PTO, public holidays, and sick leave included).
• Benefits. English lessons, sports reimbursements, laptop coverage, and more.

Team description

Our team of 50+ top professionals loves solving big challenges. Imagine having no boring corporate meetings, but direct contact with the founders and working alongside the best in the market. Here, your voice is heard, your ideas matter, and your impact is immediate.

Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That’s why we’re looking for a strong Customer Success Manager who can help us build long-lasting relationships with our customers.