Strategic Account Manager

We are looking for an experienced strategic account manager to join our high-performing account management team. The ideal candidate has extensive Fintech, Crypto, or iGaming B2B Strategic Account Management experience, and approaches client relations with growth ambitions, superior service, and an always-available mindset

Responsibilities:

• Assist assigned clients with day-to-day routine questions related to their account
• Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset
• Maintain, optimize, and negotiate contractual agreements and terms
• Forecasting, monitoring, achieving, and reporting on client-based targets
• Create and nourish strong relationships internally with other teams and stakeholders
• Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships
• Promote and share the product’s benefits and value
• Keep records updated in CRM, Email, Confluence, and other internal software
• Occasional travel to industry expos, and conferences and attending relevant networking events
• Other duties as required from time to time by the company

Requirements:

• Has 2+ years of Fintech, Crypto, iGaming, or other online business account management experience within a B2B setting
• Is service-first driven, self-motivated, and can work independently
• Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success
• Thrives in a fast-paced start-up environment with a focus on speed and problem-solving
• Works and manages time in a highly structured and efficient manner
• Has excellent English and Russian written and verbal communication skills
• Has strong negotiation skills and always looks for mutually beneficial solutions
• Is passionate about crypto and the latest payment solutions available on the market
• Has high energy, a positive attitude, and believes teamwork is crucial to success
• Has outstanding problem-solving skills
• Has strong organization skills, reporting skills, and attention to detail
• Has experience with using Salesforce, Jira, Confluence, Intercom and Tableau