Vice President of Technical Services

Vice President of Technical Services

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance. Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead Professional Services, Technical Support, and Customer Education under one strategy. This newly architected role, reporting to the SVP of Customer Experience, is central to our mission of building a truly self-service, AI-powered enterprise platform - and to revolutionizing how we deliver customer enablement, onboarding, and product guidance at scale. This leader will design and scale the next generation of technical service delivery: reducing support dependency, accelerating time-to-value, and enabling customers to self-solve with confidence, while maintaining world-class enterprise delivery.

Job Location

This is a fully remote opportunity.

What you'll do

• Lead and unify Professional Services, Technical Support, and Customer Education under a single strategic vision.
• Design and scale technical service delivery to reduce dependency on support and accelerate customer time-to-value.
• Drive self-service enablement, AI-powered guidance, onboarding, and product education at scale.
• Ensure world-class enterprise delivery while enabling customers to self-solve with confidence.

Who you are

• Experienced executive leading professional services, technical support, and customer education in a SaaS or enterprise platform environment.
• Strategic thinker with a track record of building scalable service delivery models and driving customer enablement at scale.
• Strong collaborator who can align cross-functional teams to a common vision and outcomes.

Requirements / Qualifications

• Significant leadership experience in professional services, technical support, and customer education for a SaaS or tech-enabled services company.
• Proven ability to design scalable, AI-powered self-service enablement and customer onboarding programs.
• Demonstrated track record of delivering enterprise-level service delivery with high customer satisfaction and time-to-value.
• Excellent cross-functional leadership and communication skills, with experience reporting to senior leadership (e.g., SVP level).

Benefits & Perks

Note: Benefits and perks are not specified in the provided content. If you have additional details, I can incorporate them here.

Tech stack

Note: Tech stack is not specified in the provided content. If you have more information, I can add it here.

Team description

Note: Specific team composition details are not provided beyond the unification of Professional Services, Technical Support, and Customer Education. If you have details, I can include them.