What you will do
- Support on Demo Calls: Join calls with existing prospects (joint with AE) to lead the technical part, address integration concerns and build confidence with prospects.
- Client Onboarding: Handle the technical part of onboarding to speed-up the adoption and prevent churn on early stages.
- Processing and Handover: Track and document the details on prospect’s solution and use-case that will influence the migration and onboarding.
- Create Sales Enablement Documentation: Document and share your insights on how we can improve the product presentation based on its technical specificity.
- Support Account Executives: Help your teammates find answers to technical and product-related questions
Who you are
- You have 3+ years of experience in SaaS Customer Support, Customer Success, or Sales
- You possess an understanding of the basic Server-Client data flow
- You have experience working with server logs and databases
- You demonstrate strong communication skills: both written and verbal
Nice to have
- Experience with HubSpot or similar CRM solutions.
- Experience with frontend troubleshooting.
What’s in it for you
- Strong product with industry-best metrics. Adapty is among the top 5% fastest-growing SaaS companies.
- Career growth. Own critical areas, build a team and grow with us.
- Direct communication and ownership. No bureaucracy, no politics – just impact.
- Flexible remote work. Join us from anywhere, and deliver impressive results. We work as individual contractors (PTO, public holidays, and sick leave included).
- Benefits. English lessons, sports reimbursements, laptop coverage, and more.
Team
We’re a team of 170+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile’s fastest-growing SaaS companies and aiming for number one worldwide. You’d partner with our Sales team to support demo calls, handle technical questions from prospects, and ensure onboarding goes smoothly once the deal is closed.
Tech stack
- Server-Client data flow
- Server logs
- Databases
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