Renewals Associate

The Renewals Associate is responsible for facilitating accurate, timely and quality transactions of all renewal products and solutions that contribute to a high level of client satisfaction. The Renewals Associate will help develop competencies, support corporate initiatives and philosophies. Through teaming, the Renewals Associate will provide superior service and support to the client.

Perform oversight to retain existing subscription renewals, including:

• Monitoring execution of renewal timeline.

Perform subscription renewal quoting which includes:

• Assisting and collaborating with the internal clients effectively and efficiently to complete renewal activities including, but not limited to, product inquiry, quote preparation and order processing.
• Facilitating renewals, including gathering data from multiple sources in order to accurately and proactively create quotes up to 90 days prior to expiration.
• Validating quotes for accuracy, including special pricing from vendors and designated gross margin targets.
• Maintaining accurate and complete documentation within Salesforce opportunities/cases and Sell, making sure required fields are completed and vendor quotes are attached.

Contribute to Marco’s strategy for retention and growth of subscriptions, including:

• Building standard work (reviewing and revising as necessary).
• Consulting with internal teams to enhance workflow within sales tools.
• Identifying strategies to garner takeover renewals.
• Developing and executing strategy on acquisition renewals.
• Collaborating with Client Retention Manager and other Marco leadership on strategic initiatives.

Develop and maintain in-depth knowledge of company products and services, Marco sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness.

Support Marco’s commitment to total client satisfaction through active participation in the Corrective Action Request (CAR) process including prompt research and resolution.

Uphold Marco’s business ethics by supporting Marco’s vision, mission, and values.

Strive for self-improvement by establishing and working to reach professional and personal development goals.

Manage the required non-traditional work hours to meet job duties and responsibilities.

Perform other related duties as assigned

Qualifications:

• EDUCATION AND EXPERIENCE
• Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.

Required skills:

• Natural aptitude for outcome-based reasoning.
• Demonstrate excellent verbal and written communication skills with internal and external clients.
• Self-starter, ability to plan and implement sales strategy with limited supervision.
• Ability to thrive in a competitive, goal-driven environment.
• Excellent organizational skills with the ability to maintain accurate and detailed records of sales activity.
• Ability to prioritize responsibilities and to operate with changing priorities.
• Demonstrate ability to work effectively and professionally with all types of people and situations.
• Demonstrates a strong attention to detail to ensure accuracy and quality.
• Strong desire to help others achieve sales success, anticipate their needs, and take initiative to ensure positive sales outcomes.
• Proficient with business collaboration tools including Microsoft Office Suite, CRM, and company-specific programs.

Benefits:

We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.