Main responsibilities:
- Learning how the system works and knowing it well afterwards;
- Understanding the logic of individual components and the system as a whole;
- Good orientation in documentation and tasks. Maintaining and updating;
- Analysis of incoming requests, identification of system errors. Solving issues with the system settings or by engaging developers;
- Description of bugs and new tasks;
- Writing release notes;
- Leading individual areas/subprojects (with the prospect of becoming Project Manager);
- Monitoring the performance and usability of issued features.
Requirements:
- Experience in 2nd or 3rd level information system support (preferably web);
- SQL;
- Jira, Confuence;
- High level of responsibility and focus on results;
- Knowledge of English for written communication.
Nice to have:
- Grafana;
- PHP at the code reading level is desirable;
- Task testing;
- Business/System analytics.
What do we offer:
- Interesting work with the product that allows millions of travelers to book their trips daily;
- Remote work/work from your own location;
- Opportunity of relocation to Thailand or Poland
- Competitive salary in USD;
- Paid vacation days, training and various educational programs;
- Enthusiastic friendly team and ability to work in the international environment.
