Marketing & CRM Analyst

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app (Qatar Digital), we empower customers to manage their needs anytime and anywhere.

Our employees have been featured in Forbes 30 under 30, teach at online universities, serve on program committees of major IT conferences, and have previously worked at Yandex, Tinkoff, Avito, Ozon, and other leading tech companies.

About the position

We’re currently looking for a CRM Marketing analyst, a hands-on professional who can elevate customer engagement and campaign performance. You’ll design and execute targeted promo campaigns, analyze customer data to refine segmentation and optimize the user journey.

Responsibilities

• Design and conduct A/B testing  to evaluate the impact of changes;
• Build and materialize views for  dashboards;
• Create and maintain dashboards  and reports;
• Analyze and optimize the  customer journey to identify improvement points at all stages of the  customer experience;
• Generate forecasts based on  analytical data and provide recommendations to the marketing and  sales teams;
• Conduct data quality control  and audit data sources regularly to ensure data integrity and  accuracy.

Requirements

• 3+ years of experience in a Marketing + CRM analyst role;
• Strong knowledge of SQL and  experience with BigQuery;
• Experience in data  visualization using Tableau and Looker to create insightful  dashboards and reports;
• Proficiency with analytics  tools: Google Analytics 4 (GA4) and Adjust;
• Skills in interacting with CRM  data, including managing email and SMS campaigns, and analyzing  Call-tracking data;
• Experience with ad platforms;
• Experience with CRM platforms (Sales, Customer Service, Marketing, Reporting modules; Salesforce and MS Dynamics are preferable)
• Experience working with cloud  databases that charge based on data volume activated by queries;
• Optional: Experience in  automating data transformation processes using Dataform;
• Upper-Intermediate level of  English.

We offer

• Long-term contract with QIC with a 3-months probation period
• We are diverse — our digital nomads work remotely from 20+ different countries
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone
• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick-day-offs
• Your salary will be subject to review as part of the company’s regular Performance review process
• Future relocation to Qatar: we provide full support with obtaining your Qatar ID (QID), relocation assistance, and flexibility for hybrid work from our Doha headquarters to ensure a smooth transition