Junior Technical Support Engineer

About The Role

Improvado is seeking an ambitious and driven Intern/Junior Technical Support Engineer to join our Support Team. If you're a self-starter looking to jump into the tech or data world, this is the perfect opportunity for you! With a technical Bachelor's Degree, basic knowledge of SQL, and advanced/fluent English, you'll have the chance to learn the marketing analytics domain and grow your career within Improvado. This is a unique opportunity to gain hands-on experience in a fast-paced and dynamic environment and to potentially pivot into roles such as data analytics/engineering, QA, sales engineering, and even backend development in the future. Apply now and take the first step in your career journey with Improvado!

Responsibilities

• Customer communication via Helpdesk (Jira) or video calls (Google Meet).
• Identify customer problems, research, and escalate them to the right team
• Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
• Covering regular cases with documentation
• Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
• Being an expert on Improvado products behind our customers
  

Requirements

• Bachelor’s Degree in computer science, data analytics, statistics, or information systems
• Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
• Advanced or fluent English
• Good communication & verbal thinking skills
• Ready to learn a lot and not afraid of constructive feedback
• Eager to talk with customers and help them with solving difficult cases
  

Nice to have

• Working experience as a Technical Support Engineer, Data Analyst, or similar
• You have worked in a consulting-like organization or digital marketing agency
• Knowledge of marketing analytics
• Experience interacting with customers across different organization levels
• Basic knowledge of ETL/ELT concepts
• Experience with BI tools like Tableau, Google Data Studio, or PowerBI
• Linux console understanding
• Experienced with Postman
• Familiarity with ELK stack
  

Why Improvado?

• Opportunity to skip standard internships and start working long-term immediately
• Remote OK (with flexible working hours)
• Strong product/market fit: marketing data product for US-based enterprises
• 20 working days of vacation
• Holidays according to the US calendar and additional days off
• Ideal time & stage to benefit from companies growth - just got Series A :)
• Extremely fun & open startup environment
• Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
• Chance to get the company's stock options in the future