Junior Customer Solutions Expert

We’re on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team.

Are you passionate about helping people and creating a positive impact? Pipedrive is seeking a junior customer solutions expert to join our customer solutions team in our Lisbon office. In this role, you'll work alongside a dedicated support team to resolve customer questions and queries, contributing to our mission of turning customers into loyal fans.

Your new adventure:

• Provide friendly, efficient, informative and fast support to customers via live chat, email, and phone
• Collaborate with product management, engineering, and other teams to stay updated on the latest Pipedrive features
• Diagnose root causes of customer issues and deliver effective solutions
• Contribute to customer satisfaction and retention by offering excellent service
• Help Pipedrive grow by turning both existing and new customers into loyal fans
  

Does this sound like you?

• Fluency in English and Portuguese (spoken and written)
• Great customer service skills such as active listening, responsiveness, and thorough follow-through further escalation
• Excellent interpersonal and communication skills
• Comfortable multitasking and managing several customer interactions simultaneously
• Familiarity with email systems, including filtering, spam management, and integration is a plus
• Basic knowledge of sales processes, including leads, opportunities, and deal tracking is a plus
• Experience in a customer-facing role (preferred)
• Experience with sales/CRM tools such as Salesforce or Zoho CRM is a plus
• Confident using helpdesk tools like Intercom, Freshdesk, Zendesk, among others
  

Why Pipedrive?

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of the usual nice perks and some more
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Flexible working hours as long as you’re there for your team members
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary including all the benefits you’d expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)
  

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

Please note that for this role we’re currently unable to offer relocation assistance or visa sponsorship.