Account Manager

As an Account Manager, you will be helping us in building productive and long-term relationships with our accounts.

Key responsibilities:

• Design account plans and manage relationships with the existing accounts to identify opportunities for cross and up-sales;
• Build in-depth knowledge of clients’ business, challenges, and requirements;
• Building productive, proactive, and long-term relationships with accounts encouraging high retention and customer satisfaction;
• Act as SPOC for the client for all TelQ products;
• Keep up-to-date records of activities, accounts, contacts, opportunities, and leads in Salesforce CRM;
• Resolve common issues and problems faced by customers and deal with complaints to maintain trust;
• Serve as the link of communication between key customers and internal teams;
• With the help of senior colleagues work on expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

Skills and qualifications:

• 2+ years of experience in a target-driven B2B environment within the IT industry, especially within cloud, SaaS, CpaaS or telecom space;
• Strong track record of B2B customer retention;
• Ability to engage remotely with customers on a daily basis;
• Solid selling, presentation and communication skills;
• Strong sense of self-starting autonomy in everyday work, ability to work independently, take responsibility and be very proactive;
• Fast learner, passionate for sales and with a genuine desire to help your customers;
• Effective problem-solving and analytical abilities;
• Excellent negotiation and active listening skills;
• Full professional proficiency in English and Chinese;
• Knowledge of other widely-spoken foreign languages is a big plus.

Why you should work with us:

• Start-up environment in combination with financial stability and a real opportunity to grow a Successful SaaS platform.
• Technology stack. We use a lot of leading tech in our stack and we will ensure that it always remains up-to-date.
• One of the greatest learning opportunities. You will be working with a cutting-edge tech stack, touching most parts of our system, getting involved in architecture decisions, starting some projects from scratch, investigating and introducing new technologies.
• Ability to make a significant impact. Most of your tasks will directly impact features used by the largest mobile network operators, SMS aggregators, and enterprise companies in the world that rely on our service.
• Great company culture. A chance to work in a small, friendly team that likes to take good care of each other and grow together

Benefits & Perks:

• A competitive compensation package.
• Paid courses and certification to advance your skills.
• Fully covered medical leave.
• 25+ days annual leave.
• Flexibility in working hours and remote working.
• Top-notch company equipment.
• Team building activities.