Trip Lead Intern

We’re looking for an entrepreneurial and fast-learning intern to join us in building the world’s first platform for flight-free holidays, looking after our post-booking flow and making sure our customers love their journeys, helping to book excellent holiday experiences. We need someone comfortable working in a fast-paced environment that has a keen eye for detail. We need someone who isn’t afraid to jump right in and support us wherever needed: somebody with a proactive growth mindset who will thrive in an environment of changing priorities and high momentum. This is a role with a huge opportunity for mentorship.

Your key responsibilities

• Make sure our customers love their journeys, customising their holidays and supporting them in-trip via email, WhatsApp and phone.
• Deliver and run trips, manage disruption and escalate customer feedback to continually improve our product, routes and journeys.
• Fulfil the manual elements of customer trips by reliably booking the correct tickets and accommodation, curating itineraries and reviewing details before departure.
• Support our team in any area of the business needed, from customer service, to marketing and community building, to product and data management.
• Liaise with Trips Support team to ensure booking tasks are completed in a timely manner during peak months.

What we’re looking for

• Belief in our mission and a passion for sustainability and/or slow travel
• The ability to work quickly under time constraints without making mistakes
• Excellent verbal and written communication skills, and a positive approach to interactions with our team
• Strong time management and the ability to adjust priorities seamlessly
• An enthusiastic ‘can-do’ attitude and an agile approach
• Customer service experience and/or operations experience in a high growth start-up, seasonal or small team
• Occasional weekend/out of hours rota work (holiday/sickness cover, as scheduled)

What would be great (but isn’t required)

• Fluency/proficiency in French, Italian, Spanish and/or German
• Experience delegating tasks and effectively managing deadlines

What we offer

• A Real Living Wage: £25,000 p.a. (prorated for the six month internship)
• Remote-first, flexible working:
• 20 days wherever: work when you like and where you like for most of the month outside of recurring weekly meetings - we’ll fund a day a week in a coworking space
• 2 days together: join our team in the London office two days each month (a couple of exceptions per year is fine!)
• An annual autumn Away Day and a team weekend away in the spring
• Agency rates with Eurostar for you and your family/friends
• Opportunity to join our freelancer pool for occasional work after contract completion