We’re seeking a skilled and experienced Technical Support Specialist (Line 2) who will be responsible for providing high-quality and fast support to customers and employees. If you are a technically proficient and customer-focused individual looking for an exciting opportunity to contribute to a dynamic team and support our customers effectively, we invite you to become part of our team!
Responsibilities:
- Handle user requests promptly and professionally;
- Provide expert advice and guidance to users on service operation and functionality;
- Replicate user-reported errors and communicate them to the Development team;
- Configure integration exchanges between our service and the Customer's systems, ensuring seamless connectivity;
- Interact collaboratively with other support teams from our Customers, actively participating in application-related tasks and monitoring implementation progress;
- Ensure compliance with SLA regulations.
Requirements:
- Fluency in Russian and Intermediate to Advanced English;
- Technical background: solid understanding of database principles, integration concepts, and the ability to interpret and analyze logs;
- Problem-solving skills: demonstrated ability to effectively identify and solve problems;
- Ability to write basic SQL queries;
- Prior experience in supporting client business applications;
- Previous experience working in an IT company.
Will be a plus:
- Experience in writing complex SQL queries and familiarity with noSQL queries;
- Knowledge of Python programming language.
We offer:
- Competitive payment;
- Work on your timezone schedule;
- 28 days of paid vacation per year;
- Work on international projects with multicultural teams;
- Professional development: Inside company training and Performance Reviews.
