Technical Support Specialist

We are looking for specialists who want to work on large-scale and interesting projects in a team of experts. Currently, we are seeking a technical support specialist (second line).

Responsibilities:

• Processing requests from the hotline and system users.
• Analyzing technical issues and searching for causes in logs.
• Communicating with the development team, bug tracking, participating in testing, and launching new products and services.
• Participating in the development of tools for first and second line support staff, setting up data monitoring.
  

Requirements:

• Basic testing knowledge, good knowledge of SQL.
• Good level of Excel.
• High level of responsibility and independence.
• Good analytical skills, the ability to match data, and identify cause-and-effect relationships.
• Good communication skills. Stress resistance, calm interaction with users.
• Knowledge of working with WEB application development tools.
• Basic knowledge of working with APIs and making requests using Postman.
• Excellent written and verbal English skills.
  

Benefits:

• Annual bonus program.
• Remote work.
• Support from a mentor during adaptation.
• Internal training in soft & hard skills, creation of an individual development plan.