Technical Support Engineer

Job description:

• Analyze, locate and support Customers with the solutions of their issues;
• Collaborate with internal Development and Testing Teams on issues solving;
• Advise our colleagues from different countries on technical matters;
• Track tickets in Jira;
• Being able writing complex PostgreSQL queries.

Your profile:

• Strive to help customers to find the best solution of their issue;
• Have excellent knowledge of database management systems, preferably PostgreSQL;
• English at least B2/C1 level, you'll be communicating a lot with foreign colleagues;
• Time management – strict compliance with SLA, prompt response. Must have experience with different bug-tracking systems, esp. Jira;
• Very good at reading logs;
• Excellent understanding of HTTP protocol and network;
• Know how to code, language doesn't matter, sometimes you might want to automate a routine task.

Why us:

• Working at fintech project under a contract in a European company;
• The most advanced development technologies;
• Payment for sick leave and vacation;
• Remote work and flexible schedule;
• Decent salary;
• Bonuses for project success;
• Friendly international team and interesting challenges;
• Attending trainings, conferences;
• Internal Mentoring Program for Knowledge Sharing;
• The ability to influence the processes in the company.