Tech Support Ninja

Hey there! We're an international FinTech company based in the EU and Switzerland, specializing in crypto-backed lending, crypto/fiat conversions, and high-yield savings accounts. Our team boasts unique expertise in commercial finance, FX/CFD trading, e-commerce and

We're on the hunt for a friendly and analytical Customer Support Specialist who can quickly learn new software and communicate clearly and effectively. The ideal candidate will engage with customers, provide insights into client-business interactions, enhance customer experience through product support, and efficiently handle customer complaints and requests.

Responsibilities

• Resolving customer requests and complaints
• Operating CRM and other software (Intercom, Jira)
• Conducting product demonstrations for customers
• Communicating and coordinating with colleagues as necessary
• Responding promptly to customer inquiries (live chat)
• Communicating with customers through various channels (Intercom, Telegram, Facebook, Slack, etc.)
• Providing feedback on the efficiency of the customer service process
• Ensuring customer satisfaction and providing professional customer support

Requirements

• Advanced English proficiency
• Experience in technical support or client relations within the fintech industry
• Knowledge and experience with cryptocurrencies and blockchain technology
• Experience with CRM and social platforms (Intercom, Telegram, Slack)
• Highly organized with the ability to multitask effectively
• Excellent communication and interpersonal skills
• High computer literacy

Nice to have

• A higher education degree
• Additional language skills (Spanish, Italian)‍

Bonuses

• Flexible holidays: 5/2 all year round. 30working days of vacation per year
• Offline Meetups with the rest of the team in the most beautiful places on the planet annually
• Opportunities for professional development and career growth
• Corporate English
• Legalization (work permit) for you and your family in Montenegro
• Assistance in relocation
• Ability to work remotely
• A cozy and friendly team of professionals

Passionate about FinTech and crypto? Join our dynamic team and shape the future of customer support!