Success Engineer

Metabase is looking for a customer-focused, highly technical Success Engineer, Community Focus to join our growing global team! We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed.  You will help and build relationships with our customers in the public places they hang out (like LinkedIn, Twitter, Reddit, and data slack communities), providing help to Metabase users using our open source and for-fee products.  Our discourse forum is often the first resource that comes up when our customers search for issues and it’s used by Metabase customers big and small.

A typical day will involve a mix of answering our users on our discourse forum and helping customers on Twitter or other social channels.  Any given week, you might correspond with our users to hear what they’re trying to accomplish, construct SQL queries to analyze data in Metabase, drop into a programming language to debug an embedding issue, collaborate with our writing team, or participate in brainstorming sessions on what content we should create for our customers.

Being a Success Engineer at Metabase would be a great fit for you if you:

• Enjoy helping people and solving their problems
• Have a strong technical background (minimum of 3 -5 years writing production code or administering systems)
• Have experience with using data visualization or data analytics tools (bonus if you have experience using Metabase)
• Have excellent written communication
• Are comfortable being the face of Metabase during webinars or in-person events

You are an expert in at least one of:

• Running Metabase on a variety of operating systems for multiple years
• Strong background in networking and how web applications function
• Managing servers (either physical, or Docker, or AWS/GCP/etc)
• Managing databases and strong SQL skills

It’s not required, but a plus if you:

• Have experience with open-source products
• Are fluent in multiple languages (this is helpful as our users are world-wide)
  

We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.