Store Manager

Job Summary:

We are seeking a highly motivated, reliable and experienced Store Manager to oversee the daily operations of our online store, which is accessible through the SwiftGift app. The app is a direct-to-consumer shopping platform that offers heavily discounted electronics and gadgets to customers. There is a normal shopping catalog and a special "Daily Deals” promo section with new products available every 24 hours.

Candidate will be responsible for managing the product selection, supplier relationships, customer support, and financial analytics and performance of the online store.

What We Offer:

• Competitive salary based on experience and qualifications
• A challenging and dynamic work environment that encourages creativity and innovation
• Opportunities for growth and career advancement within the company
• Google Suite, Slack, Atlassian environment
• Fully remote work

Please note:

We cannot consider candidates who are currently living in Russia, Belarus, or Ukraine.

Key Responsibilities:

• Negotiate and agree with suppliers, control prices and deadlines, process orders on supplier platform, optimize delivery time and cost, and manage inventory levels
• Solve complex customer support cases, including resolving disputes with customers/suppliers within the SwiftGift app
• Process disputes from customers (via Stripe) and escalate issues to the relevant agent (supplier platform)
• Check and identify orders placed by fraudsters within the SwiftGift app
• Create and manage the product base, including publishing new products, optimizing product descriptions/photos to increase conversions, and updating the existing catalog within the SwiftGift app
• Conduct research and select best-selling products for sale in the online store through the SwiftGift app
• Select a list of best-selling products for the weekly sales plan, publish them, create app notification pushes
• Analyze and optimize the performance of each product category within the SwiftGift app
• Plan and analyze customer traffic and sales, financial reports, and provide suggestions for process improvement to the team
• Collaborate with the team to create and execute promotional campaigns and optimize customer acquisition and retention

Requirements:

• At least 2 years of experience in online store management, preferably in the electronics or gadgets industry
• Familiarity with supplier relationships, inventory management, and order processing
• Excellent communication and negotiation skills to interact with customers and suppliers, and team members
• Strong problem-solving skills and attention to detail
• Fluent English
• Ability to analyze data and optimize product performance within the SwiftGift app
• Proficiency in using the SwiftGift app and e-commerce platforms
• Availability to work flexible hours, including weekends and holidays
• If you are passionate about the online store's success, have a strong work ethic, and meet the requirements above, we encourage you to apply for this position. Join our team and help us provide our customers with the best shopping experience possible through the SwiftGift app.
• Be well-organized and reliable