Solutions Engineer

We are looking for an experienced Global Services Solutions Engineer to work with the sales team in pre-sales demo, post sales customer support and integrations. Global Services team helps sales to grow and deliver the company’s products to its customers.

• Level of the position: Middle
• Place of work: APAC

Duties & Responsibilities:

• Support the sales team to promote, market and demo Constructor Platform solutions
• Live and frequent interaction, meetings and discussion with prospects, customers and partners
• Create tailor-made demos, demo scripts and demo Scenarios to increase sales
• Work with Project Managers, Product Managers, Dev-ops team, Courses Designers and all necessary stakeholders internally and externally
• Professionally and promptly resolve customer inquiries
• Empower customers to become proficient users through education and support
• Document customer interactions through ticket tracking system
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyse the problem
• Effectively collaborate with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
• Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents
• Participate in regular support team meetings

Qualifications & Experience:

• At least 5 years’ experience in a similar position
• Scientific Bachelor required. Master’s degree a plus. Engineering and software development background a plus. STEM-degree are a huge bonus.
• You have high energy, very good at interacting with people, sharing ideas and concepts, listening to requirements, and convincing an audience
• Fluent spoken and written English
• Basic knowledge of Rest API and Python are required
• Experience with Git, cURL and Postman
• Docker, package managers, ML algorithms skills are highly desired
• HTML, ideally TEX knowledge
• bash (optional)

What We Offer:

• Choice of work equipment (e.g., laptop, monitor, etc.)
• English classes (iTalki – $130 monthly)
• Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)
• Newborn bonus (€500 per child)
• Patent remuneration
• Paid leave
• Remote work in locations without our offices
• Hybrid work in locations with offices (2 days in-office, 3 days remote):
  • 🇧🇬 Sofia: 59 G. M. Dimitrov Blvd., NV Tower, 8th floor, 1700
  • 🇷🇸 Belgrade: Makedonska 12, 11000 Belgrade, Serbia