Senior Technical Program Manager

Mozilla is looking to fill a Senior Technical Program Management position to support Mozilla’s TPM Shared Infrastructure team. This will require skills to lead medium to large-scale projects. Together, we will drive global multi-functional efforts with geographically dispersed team members and will be responsible for developing and leading efforts, ensuring project work and business objectives are met. To be successful, you will build, track and report on projects in our portfolio. You will lead the completion of achievements by prioritizing actions, documenting risks and mitigations and communicating the status to all interested partners and key customers. More broadly, you will help surprise and delight Mozillians, both internal and external!

What you’ll do:

• Lead multiple projects, tasks, events, and initiatives concurrently
• Coordinate internal resources and third parties/vendors for the precise execution of projects
• Ensure that all projects are delivered on time, within the scope, and budget
• Developing project scopes and objectives, involving all relevant partners, and ensuring technical feasibility
• Work with remote employees as effectively as local ones
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to lead changes in project scope, schedule, and costs
• Measure project performance using appropriate systems, tools, and techniques
• Report and call out significant achievements and risks to deployment with management and other partners as needed
• Develop the relationship with the client and business Partners
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Build and maintain comprehensive project documentation

What you’ll bring:

• 5+ years of project management experience in an IT/Operations environment
• Excellent interpersonal skills to juggle many activities without losing sight of the highest-priority items
• Ability to understand complex concepts and make reasoned decisions with sometimes imperfect data
• Good communication skills, relationship-building, and negotiation skills
• Be results and detail-oriented
• Ability to communicate and interact with leaders within IT and the business
• Experience with different project management methodologies such as Agile (Scrum, AUP, etc) and Waterfall
• Experience working with Infrastructure, IT, Cloud and Security Programs
• Experience working with a geographically dispersed workforce through video conferencing, Internet chat, and other collaboration tools.
• Knowledge of cloud infrastructure is an asset

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)