Senior Support Engineer
What you'll do
- Investigate and resolve complex technical issues in customer environments
- Troubleshoot across Linux, Kubernetes, cloud infrastructure, networking, storage, and GPU-related workloads
- Support customers running containerized systems, inference workloads, training jobs, or other distributed platforms
- Act as a senior escalation point for production incidents
- Reproduce issues, narrow down root causes, and work with engineering on long-term fixes
- Build or improve internal scripts, troubleshooting tools, and operational documentation
- Help make support more scalable through better automation, observability, and process improvements
- Communicate clearly with customers during active investigations and incidents
- Take part in weekend coverage and urgent issue response
What we're looking for
- Strong Linux troubleshooting skills
- Strong Kubernetes and container experience
- Solid understanding of cloud infrastructure in AWS, GCP, Azure, OpenStack, or similar environments
- Good networking fundamentals
- Ability to write scripts or small tools in Python, Bash, Go, or similar
- Experience working on production issues that require structured debugging and cross-team collaboration
- Ability to work independently and stay effective when the path to resolution is not obvious
- Clear written communication, especially when explaining technical issues to customers and internal teams
Especially valuable
- Experience with GPU-based infrastructure
- Familiarity with AI/ML or LLM-related workloads
- Understanding of inference and training pipelines
- Experience improving observability, tooling, or operational workflows
- History of building useful internal tools or automating repetitive work
- Personal or open-source projects that show real technical depth
A strong candidate for this role usually
- enjoys debugging messy infrastructure problems
- takes ownership without waiting to be told exactly what to do
- thinks beyond the immediate ticket
- works well with engineering
- looks for ways to reduce repeated operational pain, not just close cases
Benefits & Perks
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and work-life balance
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
