Senior Product Manager (AI Customer Lifecycle)

As a Product Lead for the AI Customer Lifecycle, your goal will be to reduce time to activation into individual use cases, ultimately shortening the sales cycle for new users and increasing retention into use cases across all customers. To be successful in this role, you need to think out of the box, enjoy looking at data, notice patterns where others don't, excel at rapid product prototyping and experimentation, and have an appetite for using new technologies, including—and starting with—AI/ML.

Within 3 months, your outcomes will be

• You will have a product roadmap defined for the next quarter for the technical areas of the product you're responsible for, and own this roadmap and delivery schedule further.
• You will familiarize yourself with different use cases our platform supports, acquisition funnels, and understand the problems that matter the most. Together with the BI analyst, you will own dashboards to track your KPIs, as well as monitor other data sources and feedback channels, to inform your next steps and rapidly iterate to improve the product.
• Together with the designer and the team lead of a dedicated engineering team, you will own a process of developing new features, conducting customer interviews and ensuring proper execution with the engineering teams.
• Together with the Director of Product, you will align on the product strategy, get a solid understanding of how our product works, and establish a reliable product discovery & execution process.

Requirements

• Outstanding achievement as a product manager for B2B SaaS platforms with a focus on product-led growth.
• At least 5 years of experience working as a product manager.
• Exceptional, native-level English, both written and spoken.
• Exceptional communication skills to interact with colleagues, customers, and partners.
• Experience working on customer-facing user interfaces (either in B2B or B2C products) is a strong plus.
• Knowledge of modern developments in ML/AI, customer behavior analysis, and overall technical background is a strong plus.
• Knowledge of a localization industry is a strong plus.
• Growth-oriented mindset.
• Integrity, full commitment, and a strong sense of ownership.
• Experience working in a highly intense startup environment, requiring extreme focus, a sense of urgency, and persistence to break through.
• Openness to feedback and alternative opinions and ideas.
• Comfortable working with remote teams across time zones.
• Easy-going personality, high tolerance to cultural differences.

Why joining Smartcat might be your best move so far

• Fully remote team
  We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
• Innovating a $100 Billion industry
  Smartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost.
• High impact role enabling innovation and inclusion in organizations
  You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
• Join the rocketship to scale-up 10x and beyond together
  We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
• Smartcat Culture: Where Diversity Meets High Performance
  At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.