Senior Product Manager

We are seeking a Senior Product Manager to join our dynamic and collaborative Product Organization and lead the charge for developing and optimizing our Helpline Case Management product within our Ethics & Compliance cloud. As a key player in our product management team, you will be instrumental in defining the strategic direction, driving innovation, and ensuring the success of our Ethics products.

Your Mission

Your mission is to lead the charge for developing and optimizing our Helpline Case Management (HLCM) solution.

Responsibilities include:

• Product Strategy and Vision: Develop and articulate a compelling vision and strategy for platform services, specifically targeting integrations, automation, and workflow enhancements.  Collaborate with cross-functional teams to align product roadmaps with overall company objectives.
• Product Development and Lifecycle Management: Define and prioritize features, enhancements, and capabilities for platform services, ensuring a seamless integration experience for users. Drive the entire product development lifecycle, from ideation and design to implementation, testing, and release.
• Leadership and Collaboration: Work closely with engineering, design, sales, and customer success teams to ensure a unified approach to product development and delivery.
• Market Analysis and User Research: Conduct in-depth market analysis to identify emerging trends, customer needs, and competitive landscape within the integration and process automation space.  Utilize user feedback and data-driven insights to inform product decisions and prioritize features.
• Case Management Design: Function as a primary SME (subject matter expert) on case management design and tooling, building an understanding of the competitive landscape from strategy to functional capabilities.
• Automation and Workflow Optimization: Spearhead initiatives to enhance automation capabilities and streamline workflows, improving efficiency and user experience. Collaborate with UX/UI teams to ensure intuitive and user-friendly designs.
• Understand The User: Function as the primary SME on the key use cases for the various HLCM personas.
• Performance Metrics and Analysis: Establish and monitor key performance indicators (KPIs) to measure the success and impact of platform services. Regularly analyze data and customer feedback to iterate on features and improve overall product performance.

You Are

A subject matter expert for the SpeakUp (Helpline Case Management) product line, who can handle significant complexity in your role and exercises independent and sound judgement. Someone who thrives under pressure in a fast-paced environment while juggling multiple personas and prioritize competing tasks and deadlines to deliver on aggressive timelines. You are capable of supervising activities, projects, and teams.  

• Drives continuous improvement through effective communication, conflict resolution, and problem-solving.
• Demonstrates a keen appreciation for diverse perspectives within teams and values the input of all members.
• Possesses excellent verbal and written communication skills, adept at engaging stakeholders at all levels.
• Champions a customer-centric mindset and excels in translating customer needs into actionable product development.
• Empathizes deeply with customer needs and experiences.
• Demonstrates robust organizational capabilities.
• Exhibits exemplary communication, interpersonal, analytical, and problem-solving skills.

Your Experience includes

• Bachelor's degree in Computer Science, Engineering or related technical or business field.
• 5-7 years of experience as a Product Manager
• Experience with breaking down complex problems into epics, stories, and tasks
• Experience managing product roadmaps, documenting goals and themes, for multiple products in a product pipeline
• Proven ability to develop product strategies and effectively communicate recommendations to executive management
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Experience planning for "end of life" in product and leading EOL processes across stakeholders
• Experience contributing to technical debt planning and automation backlog
• Strong knowledge in building SaaS products
• Strong problem-solving skills and the ability to know when it's necessary to roll up one's sleeves to get the job done
• Skilled at working effectively with cross functional teams, and influencing conversations to drive positive outcomes for the product and the business
• Excellent written and verbal communication skills  

Extra Awesome

• Previous experience within the Ethics & Compliance market
• Previous experience building work management, workflow, and web form solutions

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.