Retention Specialist – Middle
April 9, 2026
Full time
WorldWide
Overview
SOFTSWISS continues to expand the team and is looking for a Retention Specialist. You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform.
About Product
iGaming Platform:
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time.
Purpose of the role
You will take ownership of engagement initiatives from ideation to launch, ensuring timely, relevant, and high-quality communications throughout the entire lifecycle of the audience.
Key responsibilities
- Managing 2–3 ongoing engagement projects at the same time, keeping everything on track and well organized
- Creating and improving multi-channel campaigns (email, SMS, in-app) using Customer.io
- Setting up and maintaining initiatives that encourage long-term engagement
- Working closely with technical and product teams to make sure campaigns are set up correctly and work as expected
- Carefully testing and reviewing campaigns before they go live to avoid mistakes and ensure a smooth user experience
- Tracking results, learning what works, and suggesting practical improvements
- Collaborating with copywriters, designers, and content teams to deliver clear, consistent, and high-quality messaging
- Making sure every campaign meets internal standards and feels thoughtful rather than automated
Required Experience
- 2+ years of experience in CRM, lifecycle marketing, or retention-focused roles
- A good understanding of how users move through a product and what keeps them engaged over time
- Hands-on experience with Customer.io (or similar tools)
- Someone detail-oriented who enjoys testing, fixing, and improving things
- Comfortable working with HTML-based emails
- English level B1 or higher
Main Advantages
- Private insurance (depending on contract type)
- Paid gym membership
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off (PTO)
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Ready to apply for this role?
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