Product Researcher

As our Product Researcher, you will support and manage research efforts within a small, but growing product team that will report to the Global Product Research Manager.

The right candidate will be a user advocate who is passionate about bringing the user’s perspective to the forefront of our product development process through sound research and solid knowledge of user-centered design practices. This role will require practical execution of research in both primary and support roles, and success will be measured by advocating for users and ensuring that user needs are at the forefront of discussions and decisions made for our products and services.

You will be responsible for a broad range of research needs, from longitudinal and market research to experimentation, from formative to evaluative, and may involve both quantitative (key skill) and qualitative research. We are looking for a candidate with strong skills in quantitative and mixed methods, product-focused studies, usability evaluation, contextual inquiry, surveys, interviews, and card sorts, as well as working and negotiating with outside vendors when necessary.

The right candidate will be an excellent communicator, both a tactical and strategic thinker, informed about UI design and the user-centered design process, experienced with social platforms, comfortable in a fast-moving organization, passionate about collaboration, and focused on bringing the best digital and service experiences to our clients and consumers, globally.

Responsibilities

• Support and manage research efforts for a product team.
• Collaborate with product and development teams to identify research topics.
• Develop studies that address both user behavior and attitudes.
• Strong working with data to form hypothesis and experienced in quantitative methods e.g. surveys, unmoderated testing sessions
• Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science.
• Conduct heuristic evaluations of products, services, and processes.
• Work cross-functionally with design, product management, content strategy, engineering, and marketing.
• Partner with engineers, analysts, and other R&D roles to create and share research.
• Communicate results and illustrate suggestions in compelling and creative ways.

Qualifications

• Degree in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field.
• Passionate about and experienced with executing hands-on, primary research.
• 3+ years of experience in applied product research highly desired.
• Experience with survey research (questionnaire design, sampling, analysis).
• Experience conducting cross-cultural research.
• Experience with user research related to accessibility preferred.
• Ability to ask, as well as answer, meaningful and impactful questions.
• Able to lead the set-up and management of project logistics.
• Information Architecture background is a plus..