Product Documentation Writer

From a push notification solution built for developers, Pushwoosh has grown into a full-scale customer engagement platform serving marketing professionals, product managers, and business owners. Accordingly, the scope of our product documentation has to evolve to serve the needs of our target personas. So, now we’re searching for a Product Documentation Writer who can effectively communicate technical features in developer documentation and non-technical user guides, as well as translate them into use cases for blog posts, emails, and even how-to videos.

What you will do:

• Take ownership of Pushwoosh’s product content, including Documentation, and evolve Pushwoosh Documentation into a marketer-friendly knowledge base that promotes product usage and feature adoption
• Create new product how-to’s and feature descriptions that can teach non-tech-savvy users how to solve their specific use cases with Pushwoosh
• Maintain and develop our existing technical documentation: we aim at tech-savvy professionals too
• Additionally, write Pushwoosh product onboarding emails, help to write copy for Release Notes videos, and edit UX copy for new features
• Make part of our seasoned Content Marketing team and work on common goals together

What you will require:

• 2+ years of experience in creating product documentation, knowledge base, and product blog content for martech / SaaS B2B companies
• Experience in creating user documentation and use case blog posts in English
• Self-motivation as opposed to the need to be pushed and micro-managed
• Being flexible and open to mastering new content formats and skills
• Ability to see the product value behind a set of features and convey it to either marketers or developers in an engaging, intelligible form
• Ability to create content for both tech-savvy and non-tech-savvy audiences
• Basic knowledge and understanding of SEO: you don’t have to be a pro in SEO, but you need to understand how it works to achieve your goals

What we offer:

• Fully remote job in a stable IT company with a perfect work-life balance
• Competitive salary and benefits
• No bureaucracy — we prefer the “take it and lead it” approach
• Awesome colleagues that you can learn from and great customers whose growth you can spur with your content

Portfolio review: Please send us three links to the best product documentation, knowledge base, and product blog content you’ve created. Make sure to include your comments on why exactly you chose these pieces. You may feature links to your works in your cover letter — we’ll be pleased to read them!