Compensation: $21.50 per hour
Work Location: Remote
What you'll do
- Encourage and motivate team members.
- Reliable, punctual, tactful, considerate of others, and practices open communication.
- Identify training opportunities, assist leadership with team member and new hire training, and continuing education for existing representatives.
- Handle escalation issues and review team’s work for quality and guideline compliance.
- Help facilitate team meetings to update members on best practices and continuing expectations.
- Maintain professional relationships with internal departments.
- Analyze the needs of the team to develop tools and reports.
- Help implement and enforce policies/procedures set forth by Management.
Who you are
- Debt settlement experience is required.
- Must be an Americor employee. Your resume must reflect your current position at Americor.
- Detailed knowledge of creditor guidelines, processes, and payments.
- Ability to review daily workflow and identify trends that may affect the business.
- Strong work ethic, flexible, and adaptable with a positive attitude and a willingness to go above and beyond to get the job done.
- Ability to communicate clearly and professionally, both verbally and in writing, while utilizing specialized skills of tact and persuasion.
- Good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines.
- Intermediate knowledge of MS Office programs, Intermediate computer literacy skills, and quick and efficient typing skills.
- Great attention to detail, with the ability to properly apply policies and procedures to various situations.
Education
High School Diploma or equivalent required
Benefits & Perks
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Ready to apply for this role?
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