Who We Are Looking For:
- A candidate with experience in b2c or b2b support, with a strong desire to deliver high-quality responses to our partners as quickly as possible.
- An individual with a strong networking mentality, excellent collaboration and communication skills, and the ability to build sustainable relationships.
- A team player who is not afraid to ask questions when something is unclear, and who constantly comes up with ideas to improve current processes.
- Ideally, someone with an understanding or experience in using SQL, APIs, basic programming, automation, and ticketing systems (this is not a must, but highly appreciated!).
- A candidate who is fluent in English (spoken and written). Fluency in an additional language is a big bonus.
What The Role Entails:
- Processing incoming requests from partners regarding bookings made with us.
- Working closely with the tech, product, retail, and finance teams to ensure that incoming requests regarding incidents are promptly communicated.
- Suggesting and implementing changes in internal processes and pushing for large-scale improvements of features to reduce processing times.
What We Offer:
- An opportunity to join a fast-paced, rapidly expanding travel tech company with a flat organizational structure and a true meritocracy.
- A remote-first and flexible work policy, with international opportunities as we continue to expand our global footprint. While our heart is in Berlin, our team members are located all around the globe.
- A dynamic environment with ownership over mission-critical projects, spanning the organization, giving you a chance to shape the future of global travel.
- Exposure to global brands and international business settings.
- A diverse, experienced team to exchange your ideas and contributions.
Ready to apply for this role?
Apply Now →
