Key Responsibilities:
- Relationship Management: Develop and sustain long-term relationships with partners. Actively collect and provide information for periodic and ad-hoc due diligence reviews with partners, and promptly respond to related queries. Uphold the integrity of the due diligence process by maintaining open channels of communication and ensuring compliance with partner and industry standards.
- Cross-functional Collaboration: Engage with technical, legal, client support and finance teams to promptly address and resolve partner concerns.
- Technical Coordination: Understand the offerings of our partners and work closely with the internal Product team to guide the direction of product development;
- Data Collection & Management: Systematically organize, update, and maintain partner documentation and records. Ensure that all documentation is categorized appropriately, is easily accessible and kept current to reflect the latest information and updates.
- Contractual Leadership: Take the lead in contract negotiations with partners and act as the primary liaison between the partner, the legal team and other internal stakeholders. Oversee the agreement finalization and signing process, ensuring all terms are aligned.
- Account Analysis: Regularly review and analyze partner accounts. Prepare and present detailed reports on account performance and insights.
Skills and Qualities Required:
- Strong interpersonal and communication skills
- Fluency in English is a must
- Ability to understand technical product details
- Negotiation skills and understanding of legal contracts
- Analytical mindset to interpret data and trends
- Collaborative nature to work with various internal teams
- Organizational skills for managing multiple partners and their requirements
- Detail-oriented with strong documentation and record-keeping skills
Preferred Experience:
- Prior experience in partnership or account management, familiarity with the payments industry
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