Operations Manager – Middle
SOFTSWISS is hiring an Operations Manager to support the operational stability and performance of assigned projects. This role sits at the intersection of operations, analytics, and cross-functional coordination, requiring a proactive and ownership-driven professional who can efficiently manage operational processes and ensure smooth day-to-day execution across multiple workstreams.
What you’ll do
- Analyze key product and financial metrics across projects on a daily basis
- Identify anomalies, risks, and growth opportunities before they impact the business
- Conduct initial root-cause analysis together with analysts and internal teams
- Coordinate cross-functional teams to resolve operational incidents and business issues efficiently
- Monitor task execution, SLA compliance, and timely escalation of critical issues
- Ensure alignment and effective communication between internal departments
- Translate business needs into actionable internal tasks and oversee their execution
- Initiate process improvements and scale successful practices across multiple projects
- Maintain operational documentation, processes, and workflows in Confluence
- Support operational planning and execution across ongoing initiatives
Required Experience
- Experience in iGaming in Operations, Project Management, or Account Management roles
- Strong understanding of product and financial metrics
- Ability to analyze data and identify root causes of deviations
- Experience identifying bottlenecks and inefficiencies in operational processes
- Ability to propose and implement operational process improvements
- Experience working with Jira and Confluence
- High level of ownership and proactivity
- Strong communication and coordination skills
- English level: Upper-Intermediate (B2) or higher
Main Advantages
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
