Operations Manager

Operations Manager provides supervision and hands-on support for product-wide operations related to a specific business process. The ultimate goal of an Operations Manager is to keep this process running and enhancing according to the goals set. This position involves understanding of product enhancement and support operations, managing day-to-day metrics and system settings, assisting the team, engaging in external communications. A successful candidate to this position should be capable of working in a mix of roles of Business Operations Manager and IT Project Manager.

Responsibilities:

• Ensure smooth operation of the related IT systems and business processes
• Oversee daily metrics and adjust admin settings accordingly
• Assist the team and partners on handling special cases, take a lead in investigation of the root cause
• Oversee production support teams, user technical support, production job schedules
• Handle tech related issues on payment providers’ integrations, including consulting of tech teams
• Lead the improvements of the business processes related to payment providers
• Monitor and keep the related product metrics within the set targets and boundaries, including the metrics for costs, profit, risk levels etc.
• Manage relationships with third-party vendors for support and project management
• Keeping the related product documentation full and up-to-date
• Understand and track applicable regulatory and reporting requirements
• Manage periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
• Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
• Perform any other duties as required or assigned

Requirements:

• Bachelor’s degree or equivalent in Information Technology, or related field
• 2+ years’ experience working in Operations management, Project management or related role in payment processing / internet acquiring / other payments related service.
• Knowledge of functioning of PSPs (payment service providers), payment systems
• Familiarity of accounting of payment transactions
• Experience working with vendor contracts and licensing
• External customer-facing production support experience
• Detail-oriented, with superior verbal and written communication skills
• Strong critical thinker with problem solving attitude
• Excellent organizational skills with the ability to juggle multiple tasks at once
• Proactive mindset
• Strong analytical skills
• Skilled in Microsoft Excel
• Confident spoken and written English and Russian