Operations Manager

We are looking for an Operations Manager to join our fully-remote workforce and become a key part of Woflow’s global data delivery efforts. Our Menu Transcription team is the pulse of Woflow, ensuring all data tasks are completed quickly and effectively using Woflow’s suite of proprietary software tools for multiple lines of business (LOBs). The Operations Manager will oversee the overall end-to-end process for a specific client account or region.

A strong Operations Manager must have superb time management skills and can multi-task with ease, all while communicating effectively with their peers and team leaders. They are obsessively focused on the details, and have an eye for spotting (and fixing) their mistakes before anyone else does. They are also a natural at solving problems and will stop at nothing to get the job done right.

What will you do:

Whoever fills the role of an Operations Manager for Woflow will be doing the following:

• Work closely with team leaders and quality team to ensure daily/weekly/monthly output targets are met, on time and accurately;
• Use Woflow’s proprietary tools to perform a variety of data structuring and standardization tasks;
• Attend daily/weekly/monthly Quality and Development meetings (as invited) and work with L&D and Quality to develop all learning/training materials for relevant client(s);
• Communicate reliably and effectively with all team members (auditors, pod leaders, managers, etc.) via proper channels;
• Identify key problems or issues with the data structuring and standardization process as they arise and drive efficiency and quality;
• Be responsible for the menu team’s adherence to client SLAs, both turnaround time and quality;
• Track and improve overall team efficiency and budget;
• Oversee and facilitate the successful scaling of the team to meet new output targets.

To be a successful applicant for the Operations Manager role at Woflow, you must have the following qualifications:

• At least 2-4 years experience in an operations lead or management position or anything similar. A strong plus if you have worked in a 24/7 environment or have previous menu transcription experience.
• Must have experience leading a team of at least 15+ team members / direct reports;
• Must have an interest in working in a fast-paced, high pressure environment;
• Native or bilingual proficiency in the English language, both written and spoken. If you know other languages too, that’s great.
• You are highly proactive, curious and driven. You seek answers to things you do not know.