About us
IT Partner company help clients with projects to migrate Microsoft solutions from On-Premises to cloud services such as MS Exchange, SharePoint, files data transfer, as well as support for these services, including Dynamics 365, Business Voice, various Microsoft Azure Services.
Our clients are US companies in the segment of small and medium-sized businesses
Tasks and responsibilities
The main tasks that are planned to be delegated to the applicant are:
• Control and processing of requests in a Service Desk system.
• Solving of technical problems that arise from our customers in the process of using cloud services.
• Assisting other engineers in implementing projects and setting up cloud services.
• Solving basic issues with Windows desktop operating systems and mobile applications.
• Solving issues with Microsoft Cloud services
Requirements
• General, but confident knowledge of the operation and support of Microsoft Windows 10/11 knowledge of the Microsoft Office suite.
• Understanding the principles of e-mail and mail protocols (SMTP/IMAP/MAPI), network equipment, local area networks and WANs.
• Understanding the principles of providing technical support services, what you can say and what not, how to behave with clients, how to work with the ticket management system.
• Experience in support in any role is highly desirable.
• Experience with such things as MS Exchange Server/Exchange Online, SharePoint Online, OneDrive, Active Directory and Azure Active Directory, PowerShell is highly desirable.
• An important condition is your ability to independently use the search on the Internet, obtain the necessary information and apply it in practice. Solutions for most situations you will encounter can be easily found on Microsoft websites or popular technical resources.
• Of course, we will help in many situations, prompt and show something, but we expect a high level of independence and initiative from you.
• Ability to read and speak in English is required! You may not have C2 level or fluent English, but you must be able to call and talk with native English speakers.
Terms
• Communication within the company using mail, instant messages and voice messages in MS Teams.
• Communication with clients primarily via mail but calls and IM also.
• Remote work.
• Fixed salary in USD
• Bonuses for effective work and projects results
• There is a work schedule - from 1 PM to 10 PM UTC time, with a lunch break. At this time, you must be available for voice communication. Schedule is flexible within 1-2 hours.
• Opportunity to practice English with native speakers.
• Opportunity to learn and work with cutting edge technology.
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