What to do
- Team management: task distribution, coordination, and development of the Customer Support team.
- Ensuring a high level of player support across all communication channels.
- Monitoring the efficiency of the department and optimizing processes.
- Interaction with developers, marketing, and producers to improve user experience.
- Overseeing and updating internal and external user instructions.
What we care
- Experience in a similar position for 2+ years.
- Experience working with CRM systems (Helpshift, Zendesk, Freshdesk, etc.).
- Fluent English (Advanced level or higher).
- Ability to clearly formulate goals and motivate a team.
- NICE TO HAVE Experience in the gaming industry.
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