Key Account Manager

We are looking for a Key Account Manager to join our expanding team to take care of our clients’ needs thoughtfully and attentively. This position is ideal for you if you enjoy communicating with clients, caring about the growth of their business by analyzing their needs and improving the quality of service every day as a reliable partner.

This role is a great opportunity to start a career in the fintech industry!

What You’ll Do:

• ​​​​Maintain existing clients, manage their requests and solve their problems;
• Promote our products to existing clients;
• Monitor and manage daily client volumes, and implement retention strategies;
• Prepare reports and view cash flow receipts statements on demand;
• Make contract amendments, assist in passing the KYC procedures;
• Connect clients to our payment gateway, discuss procedures and technical details;
• Communicate and coordinate with other teams to deliver expected services.

Desired experience:

• At least 1 year of experience as an Account Manager, Сustomer Success Manager for b2b clients;
• Relevant experience in banking, e-commerce, tech or related industries is a plus;
• Fluent English (both, written and spoken);
• Prioritizing, time management and organizational skills;
• Outstanding negotiating and problem-solving skills;
• Fast learner and team player;
• Strong analytical skills.

What we offer:

• Onboarding: A comprehensive onboarding process to ensure a deep dive into your role.
• Professional Growth: Growing opportunities within a growing business.
• Health package: Count on comprehensive coverage for you and your family.
• Gym membership: Gym membership reimbursement to keep you healthy and active.
• Comfort environment: Enjoy a comfortable open-space office with daily complimentary lunches.
• Taxi Compensation: Receive partial taxi reimbursement for your travel to the office.
• Company Devices: Get equipped with a MacBook and iPhone to optimize your work.
• Language Enrichment: Benefit from free English lessons to enhance your communication skills.
• Driven Culture: Team celebrations, parties, bonding activities to promote a culture-driven environment.