Junior Training Associate

Duties and Responsibilities

• Conduct Customer Service and Data Processing training courses along with other training courses as assigned
  
• Support Customer Service and Data Processing queues
• Select appropriate training methods or activities (e.g., simulations, mentoring, on-the-job training, professional development classes)
• Design and prepare educational aids and materials
• Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
• Partner with internal stakeholders and liaise with experts regarding instructional design
• Maintain updated curriculum database and training records
• Conduct department-wide training needs assessment and identify skills or knowledge gaps that need to be addressed

Requirements

• 1+ years' experience as a Training Coordinator, Trainer, Training Facilitator, or similar role
• Hands-on experience coordinating multiple training events in a corporate setting
• Knowledge of instructional design theory and implementation
• Familiarity with traditional and modern job training methods and techniques
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Bachelor’s degree in Education, Training, HR, or related field preferred

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.