Responsibilities
- Customer communication via Helpdesk (Jira) or video calls (Google Meet).
- Identify customer problems, research, and escalate them to the right team
- Solving different technical data-related issues using SQL, CLI, Postman, Kibana, etc.
- Covering regular cases with documentation
- Working cross-functionally with The Customer Success, Product, Analytics, and Engineering Teams
- Being an expert on Improvado products behind our customers
Requirements
- Bachelor’s Degree in computer science, data analytics, statistics, or information systems
- Basic SQL Skills (SELECTs, JOINs, UNIONs, etc)
- Advanced or fluent English
- Good communication & verbal thinking skills
- Ready to learn a lot and not afraid of constructive feedback
- Eager to talk with customers and help them with solving difficult cases
Nice to have
- Working experience as a Technical Support Engineer, Data Analyst, or similar
- You have worked in a consulting-like organization or digital marketing agency
- Knowledge of marketing analytics
- Experience interacting with customers across different organization levels
- Basic knowledge of ETL/ELT concepts
- Experience with BI tools like Tableau, Google Data Studio, or PowerBI
- Linux console understanding
- Experienced with Postman
- Familiarity with ELK stack
Why Improvado?
- Base Salary: up to 1k USD Gross
- Opportunity to skip standard internships and start working long-term immediately
- Remote OK (with flexible working hours)
- Strong product/market fit: marketing data product for US-based enterprises
- 27 calendar days of vacation
- Holidays according to the US calendar and additional days off
- Ideal time & stage to benefit from companies growth - just got Series A :)
- Extremely fun & open startup environment
- Opportunity to receive a sponsorship for courses to keep learning new technologies (in accordance with the duties performed and the necessary growth)
- Chance to get the company's stock options in the future
Ready to apply for this role?
Apply Now →
