You will be required to study the operation of a complex system in a short time, understand its features, and learn how to apply the system's capabilities in practice.
Key responsibilities:
- incidents, tasks, and problem resolution;
- collecting, preparing, and cleansing of data for incidents following the instructions;
- documentation of already realized solutions (e.g.: training materials, user guides);
- an analytical mindset and the ability to use your academic knowledge to tackle specific business problems;
- capability to see beyond a single issue, understand its possible broader implications, developing an understanding of system interactions;
- confident English level (B2).
Required working knowledge of:
- ticketing tools/systems;
- understanding functional and technical system documentation (user manuals, system high and low-level architecture, user interfaces, and database tables description);
- SQL, PL/SQL enough to prepare a typical report or work-around for incident resolution.
Nice to have:
- Ability to read code and understand the logic of program components written on Java, Pro*C, Linux shell (KSH, Bash, etc.), PL/SQL, Python
Great benefits:
- Salary to be discussed on the results of the interview;
- Official contract in accordance with country legislation;
- Working format: semi-remote. We have a cozy office in Armenia (2-3 days per week);
- Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, and Culture expenses by your choice;
- Working with an international team on exciting and challenging projects;
- Great opportunity to realize your professional potential and fulfill your career ambitions.
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