Junior Services Operations Manager

The Service Operations team support the enhancement of operational efficiency through data analysis and process optimisation, supporting informed decision-making within the Services department. Your role will involve reporting, analysis and using your skills to identify opportunities for improvement, whilst constantly interacting with a range of stakeholders and leadership.

Responsibilities

• Generating detailed reports concerning the financial aspects of professional services and project management. This includes analysing budgets, and other financial metrics to support decision-making processes
• Extracting insights that are crucial for strategic planning and operational efficiency using tools like Salesforce and Mavenlink
• Extensively using Microsoft Excel, while leveraging advanced excel skills to automate tasks and reports, enhancing efficiency and accuracy
• Developing intuitive visualisation dashboards. These dashboards will be pivotal in presenting complex data in an easily digestible format for stakeholders
• Preparing and developing presentations that effectively communicate findings, progress, and strategies
• Handling multiple ad-hoc requests effectively and supporting the team members
• Engaging in problem-solving activities. This involves identifying issues in processes or data, conducting thorough research, and proposing effective solutions
• Collaborating with different teams, as and when needed

Your Profile

• High aptitude for technology with previous knowledge and strong understanding of Excel
• Strong analytic skills with high accuracy and attention to detail
• Excellent communications skills to enable cross cultural communications
• Experience in creating visualisation dashboards and presentations is an advantage
• A fast-thinking, high-energy individual having the ability to work in a fast-paced environment

What We Offer

• A fast-growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a ‘start up’ mentality with the security (and resources) of an established multi-national
• The opportunity to contribute to a bespoke, complex and successful product focused on innovation
• A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
• An inspiring and positive environment, working alongside talented, friendly and passionate people
• A commitment to hybrid and trust based working, with a mix of remote and office based working (A flexible 2 days per week in office)
• Competitive salary plus additional performance related rewards