Junior Platform Operations Specialist

We are expanding our team and looking to hire an innovative and proactive Junior Platform Operations Specialist who will focus on handling day-to-day operational tasks related to our distribution platforms.

Job responsibilities:

• Work on incoming requests from various departments within the company to perform troubleshooting on the platforms such as YouTube, TikTok, Pinterest, Snapchat, and others;
• Identify the root of issues, improve reporting and escalations processes;
• Coordinate launch or closure of content projects;
• Identify possible areas of process and workflow improvements within the department;
• Work with the IT security team to ensure efficient platform access management;
• Work with the partnerships team in supporting operations for various new launches, and issues resolution;
• Identify new trends and social media opportunities, contributing to a culture of experimentation.

Requirements:

• Detail oriented person with a hands-on approach;
• Flexible and adaptable when dealing with new challenges and unfamiliar issues;
• Excellent troubleshooting problem-solving skills - experience in customer support or similar roles that involve trouble-shooting is a big plus;
• Excellent organizational skills with a love for tracking and reporting;
• Hands-on knowledge of YouTube, TikTok, Snapchat, and other social media platforms;
• Strong coordination skills to work effectively across teams;
• Proficiency in multitasking and working across various task management systems, messengers, and work organization tools simultaneously;
• A basic understanding of the digital content ecosystem including digital rights is a plus;
• Advanced English fluency.

What we offer:

• Competitive salary depending on your experience and qualifications (this will be discussed individually with the final candidate);
• Opportunity to dive deeper into the business processes of a popular media publishing company and gain valuable insights into the industry;
• Growth and development: internal academy with 800+ internal courses and materials, internal knowledge sharing, constant feedback from your manager, and no limits on launching new initiatives;
• A tech-savvy approach and carefully structured processes: no red tape, transparent task management, asynchronous communication (with fewer meetings and more thoughtful written communication);
• Creative vibes of the cool international team of TheSoul Publishing, a company whose unique ecosystem is friendly to any new ideas!
• Remote-based, full-time cooperation (8 hours per day, Mon-Fri) with the opportunity to work from any place where you feel most productive.