This role bridges the strategic and operational functions within Xometry Europe by combining Partner Network development and Production Case Management. The Manager will be responsible for both cultivating and maintaining a high-performing partner ecosystem and ensuring seamless project execution from order placement to delivery, with a focus on on-time performance, quality control, and customer satisfaction.
Key Responsibilities
- Build and maintain strong relationships with production partners across designated macro-regions (e.g., India, Turkey, Mexico).
- Identify and onboard new partners by assessing their technical capabilities, machinery, certifications, and pricing models.
- Act as the main liaison and advocate for partners, providing ongoing support and resolving issues to strengthen cooperation and partner satisfaction.
- Regularly evaluate and improve partner performance in terms of delivery speed, cost efficiency, and quality output.
- Proactively support partners with technical guidance and process alignment to meet project and Xometry standards.
- Collaborate with engineering, sales, and management teams to optimize partner integration and output quality.
Qualifications & Competencies
- Education: A technical or business-related degree is beneficial (e.g., Engineering, Operations, Industrial Management), but not mandatory. We welcome candidates from diverse educational paths who can demonstrate relevant skills and experience.
- Experience: Minimum 2 years in production operations, partner/supplier management, customer success, or related fields.
- Technical Skills: Familiarity with manufacturing processes (e.g., CNC, 3D printing, sheet metal) is a plus, but not required. Comfortable working with ERP/CRM tools and MS Office.
- Communication: Strong oral and written communication in English (B2+ required); additional languages are a plus.
Soft Skills
Results-driven, adaptable, and comfortable navigating ambiguity in a digital-first environment. Able to multitask, prioritize, and collaborate cross-functionally.
Language skills
English B2/С1
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