Junior Operations Specialist (Quality Assurance)

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Junior Operations Specialist (Quality Assurance) and let’s impact billions together!

Our Treats:

• Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.
• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.
• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.
• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
• Personal development opportunities. Improve yourself through training online or conferences worldwide - Miami, Las Vegas, Dubai, Bangkok, etc.
• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
• Achievement Bonus. We celebrate our company's successes by offering an annual bonus.
• Our company products. Get exclusive access to our health and wellness products.
• Flatwork culture. The chance to influence the company right from the start.
• Team spirit. Enjoy regular team-building activities and engaging online events.
• A whole bunch of other benefits (Welcome Package, etc.).

Bits of your job:

• Conduct quality audits by systematically reviewing customer service and sales agents' calls, assessing adherence to procedures, and identifying performance trends using structured evaluation criteria.
• Analyze customer support tickets to detect recurring issues, measure response effectiveness, and generate data-driven insights for operational improvements.
• Compile and present audit reports with key performance metrics, trend analysis, and compliance rates, ensuring data accuracy and actionable insights.
• Monitor and assess customer interactions using predefined quantitative and qualitative metrics, highlighting areas for optimization through structured reporting.
• Contribute to process improvement initiatives by interpreting audit findings, identifying root causes, and collaborating with the team to enhance efficiency and compliance.
  

Job requirements

• Student (of the last year) or graduate from Business, Management, Data Analysis, or similar field
• Excellent communication skills in spoken and written Lithuanian & English
• Great interpersonal and problem-solving skills
• Ability to work in a fast-paced environment where improvements are continuously being made and things change quickly
  

Salary:

1000-1300 €/mon. NET

Keep in mind that we are open to discuss a different salary based on your skills and competences.