Junior Online Reputation Specialist

Now we are looking for a Junior Online Reputation Specialist for our Reputation Team.

Tasks:

• Daily monitoring of brand mentions in different communication channels through a monitoring tool;
• Manage social media reviews necessitating a company response;
• Collaborate across teams to rectify negative brand mentions (Legal, Compliance, Affiliate, external agency);
• Engage with legal professionals on high-profile viral negative cases (approx. 1 per month) and create reports;
• Analyze collected data and produce comprehensive reports.

Requirements:

• Profound knowledge of company products and trading principles;
• English language proficiency at B2 level;
• Previous experience with monitoring services (preferred);
• Strong communication and multitasking skills;
• Empathy towards customer concerns.

We offer:

• Remote work model;
• Competitive remuneration;
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.