Junior CX & Sales Engineer

Our client has a platform that helps businesses build scalable content creation workflows powered by AI, APIs, and automation. Our customers, including companies like Angie, Descript, Consumer Affairs, and Webflow, rely on us to integrate their data, automate complex workflows, and generate high-quality content at scale. As they continue to grow, they are looking for a Junior CX & Sales Engineer who’ll design and implement customer solutions on top of their platform. This is a critical role that bridges their core CX function, engineering team, and customers.

• Solution Engineering – Developing scalable, high-leverage customer solutions that integrate API calls, Python, JavaScript, large language models, and structured data to create content workflows for the client.
• Customer Collaboration – Engaging directly with customers to understand their needs, scope technical solutions, and guide implementation. Representing the company on customer calls and ensuring smooth delivery.
• Process Development – Establishing best practices, standard operating procedures (SOPs), and repeatable frameworks to improve solution development and project execution.
• Cross-Functional Execution – Working closely with CX, product, and engineering teams to translate customer challenges into scalable solutions. Helping define best practices for customer builds that contribute to core IP.
• Project Management – Creating structured workflows and project management systems to ensure timely and efficient delivery of customer implementations.
• Technical Execution & Oversight – Ensuring the technical quality of integrations and workflows built by the team. Supporting engineers in problem-solving and solution optimization.

This role is not about building the company's core platform but rather about leveraging it to create effective customer solutions.

What's in it for you:

1. Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company.
2. Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.
3. 100% remote. Work anywhere, whether it is remotely in the comfort of your home, in a shared co-working space, in an RV on the beach, or while being a nomad in another country.
4. Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it.

Required qualifications:

• Upper-intermediate to fluent speaking and writing English. Able to have a real-time conversation.
• 4+ years of full-time hands-on Python experience.
• 3+ years of full-time hands-on Javascript experience.
• 1+ years of full-time hands-on AI Development experience.
• Technical Expertise – Strong knowledge of API integrations, Python, JavaScript, and LLM-driven workflows. Experience in content automation or AI-powered solutions is a plus.
• Process-Oriented Mindset – A passion for developing structured, repeatable processes and improving operational efficiency.
• Customer-Facing Ability: Comfortable presenting technical solutions to customers and engaging with stakeholders at all levels.
• Cross-Functional Collaboration: Experience working with remote teams and interfacing between CX, engineering, and product functions.
• Problem-Solving Skills: Ability to break down ambiguous problems and turn them into scalable, well-defined workflows.
• Project & Execution Excellence: Strong organizational skills with a track record of delivering high-quality, scalable solutions.

Nice to haves:

• Business development or Customer Support experience.
• Bachelor’s degree in Computer Science or equivalent demonstrated ability.