Junior Customer Support Specialist

We are looking for a Junior Customer Support Specialist to take care of our customers - parents from all over the world.

Working format: full-time, remote
Schedule: Five days per week including Saturday and Sunday, 16:00–02:00 (GMT-3).
Working type: contract, payments in $
Salary: common income up to $1000 gross (with fixed salary – $500-700 and monthly bonus - $300). The final proposal will be made after interviewing rounds.

You will have the following KPIs:

• the First Time Reply during the shift should be 15 min
• Customer Satisfaction Rate is at 4.5 and up
• expectations regarding policies, flow, tone of voice, and proficiency are met

Responsibilities:

• managing written responses to users through the customer communication system Zendesk within the SLA
• copyrighting and updating documentation
• following product policy and instructions

Requirements:

• fluent English (C1) level is a must
• digital literacy
• analytical and time management skills
• ability to work with a high volume of information
• previous working experience in other specialties

Will be a plus:

• Russian language knowledge
• basic level of CRM system or ticketing system knowledge

What do we offer:

• remote working format
• the opportunity to become part of the best team in the mobile Edtech segment
• the opportunity to learn from experienced colleagues
• friendly team
• international product
• payments in dollars