Junior Business Analyst

Our customers are the core to our definition of success and therefore how we engage and assist with their experience is a crucial aspect to our success as a company! Ensuring our clients’ understanding of and familiarity with our product will be a key determining factor to not only their success but ours as well! Our Business Analysts (Bas) have a big role in making sure that understanding and familiarity are thoroughly explained from not just the technical perspective but also the business perspective! Junior BAs are responsible for being on the front line of bridging the gap between IT and the business using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. BAs act as the primary business contact for clients; dealing with customer queries and managing expectations.

What will you be doing?

• Responsible for ensuring customer success and helping the company meet current and future customer needs
• Work closely with customers to gather, interpret and document their business requirements
• Analyze business requirements and document and propose solutions to meet them
• Produce detailed functional specifications that will drive the design, development and test phases of projects that deliver the solutions
• Collaborate with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows
• Identify areas for process improvement and recommending solutions to enhance operational efficiency and effectiveness
• Translate business requirements into clear and concise functional specifications for technical teams
• Identification and management of Change Requests
• Manage any escalated issues in accordance with standard procedures and service level agreements
• Creation, Update and Management of Jira records in accordance with documented procedures
• Escalates any risks and issues which may be identified
• Assists with the execution of testing work streams
• Maintains regular contact with clients, including regular scheduled meetings

Knowledge & Skill Requirements:

• Proficiency in requirement gathering techniques, process modeling, and documentation
• Familiarity with project management methodologies
• Ability to analyze data models to deliver logical conclusions
• Ability to work as part of a team and independently adopts a pro-active approach
• An understanding of development approach and methodology

Competencies:

• Excellent problem solving
• Strong analytical and critical-thinking skills
• Excellent communication and interpersonal abilities
• Ability to collaborate effectively with cross-functional teams
• Creative thinking as facilitated through brainstorming, mind mapping, and lateral thinking
• Strong decision-making ability and ability to make a selection of a course of action or to be able to facilitate such a thinking process
• Able to listen, observe, learn and understand whatever is required to facilitate the process of providing solutions for problems and opportunities
• Ability to work efficiently in a fast paced and high pressured environment
• A proactive and solutions driven approach to daily responsibilities

Education/Certification/License Requirements:

• Bachelor’s Degree (Finance or Technical is a plus)

Working Experience:

• 1-2yrs professional experience

Preferred Experience:

• Fintech industry exposure (internships, course load, etc)

Some things to look forward to:

• Individual mentoring and ongoing support throughout your entire SBS journey
• Excellent employee benefits – medical, life and 401k match!
• Competitive and fair compensation structure
• Thorough and
• Flexible work environment that fully supports a healthy work life balance
• Great people and engaging working environment
• Dedicated commitment to values that surround our people, the community, the environment and market/business ethics
• Involvement with fresh initiatives that support our corporate responsibility towards Access to Education, Gender Equality, Financial Inclusion, and Environmental Sustainability