Head of Customer AI Solutions

InTone has recently launched an AI Call Center and processes over 50000+ calls a day for financial and insurance companies in the US.

We're assembling a core team to build the future of AI-driven call centers. You’ll play a lead role in managing key projects, driving customer success, and work along with the founders to build the best-in-class copilot for managing AI call centers. We raised over $2M from Berkeley SkyDeck, Yellow Rocks Capital and angels with major exits in AI and BPO areas.

Responsibilities

Project Management & Customer Success

• Implement new Voice AI processes for customers (prompting, testing, writing integration roadmaps, writing conversation examples)
• Handle customer requests within 9 AM - 1 PM EST, focusing on AI agent behaviour and performance
• Meet with key customers 1-2 times per week to define priorities, track progress, and align deliverables

Voice AI & Data Analytics

• Optimize Voice AI agent performance by prompt engineering, call analysis, defining and optimizing metrics on the Intone platform
• Manage partner solutions for AI agent performance analytics and AI agent testing
• Manage data collection and voice recordings for creating AI voices
• Contribute to building our call center manager co-pilot

What We’re Looking For

• Experience working with LLMs
• Background in project management or customer success
• Strong analytical skills—able to interpret data and improve AI performance

What We Offer

• Competitive salary + performance-based bonuses tied to impact on revenue
• Equity Options
• Daily work with the founders
• Hybrid / remote position (offsite team meetings twice a year)

How to apply:

Send your CV to Andrew Golman, co-founder & CEO:

• at (please add “Head of Customer AI Solutions” to an email title)
• or on Telegram